How to rent Randers city bicycle

To operate a city bicycle you use your mobile phone.
The following mobile phones may be utilised:

  • Mobile phones with a Danish subscription
  • Mobile phones with a Danish prepaid mobile phone card with a talk time value of minimum DKK 300.

You may buy the Danish prepaid mobile phone card in most kiosks and telephone shops.

If you have a company mobile phone or another blocked mobile phone, which prevents you from utilising payment via the mobile phone, you may instead use our tourist system ‘TOURIST‘ and pay with credit card via your bank.

You do not have to register. At a bicycle stand you just send a SMS with the stand’s number to 1944. If you have at least DKK 300 on your mobile phone account – the stand unlocks the bicycle, and you can ride as long time as you please.

First ½ hour is free – subsequently DKK 10 per hour or part thereof.

You may return the bicycle to any available city bicycle stand. You park the bicycle in a vacant stand with a green light glowing. When the stand’s red diode is on, the bicycle is automatically locked. You receive a confirmation via SMS on your mobile phone for returning the bicycle.

Company phone? No problem!

If you have a company mobile phone, you may use our tourist bicycle system and pay with your credit card instead of the SMS service.

Rent a city bicycle, and pay by means of your mobile phone

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Bicycle station

Choose a vacant bicycle from one of the stands at the station. The bicycle is locked, when the red diode is on.

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Unlock the bicycle

Send a SMS text message with the ID number on the stand to 1944.
The system verifies, if there is money on your mobile account – if so, the bicycle is unlocked.

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Ready to use

The bicycle is unlocked, when the green diode is on.
Take out the bicycle within 15 seconds – or the system locks the bicycle again.
You will also receive a confirmation via SMS.

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Enjoy your ride!

Use the bicycle all around Randers. First ½ hour is free, then DKK 10 per hour or part thereof.
Never leave the bicycle unlocked. Use the wire lock with the code, you received with the SMS receipt for “ready to go”.

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Return the bicycle to a city bicycle station

Place the bicycle in a vacant stand.
The stand is vacant, if the green diode is on.

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Lock the bicycle in the stand

Roll the bicycle all the way into the stand. The system will recognise the bicycle and locks it.
The bicycle is locked, when the red diode is on.
You will also receive a confirmation via SMS.

Operation

The City Bicycle system is operated through your mobile phone. The following mobile phones may be used:

Mobile phone with a Danish mobile account.

Mobile phone with a Danish prepaid calling card with a value of at least DKK 300. Danish prepaid calling cards can be purchased from newsagents and phone shops.

Payment

Payment is made from your mobile account or a prepaid calling Card.

Charge: First ½ hour free –then DKK 10 per hour or part thereafter.

Standard text messaging fees plus the rental price will apply.

Payment is made without the right to cancel.

Faulty bicycle

Please let us know it you discover a faulty bicycle.

Send an SMS text message to 1944, stating the ID number of the bike as well as a brief description of the defect.

The SMS must have the following form: ’bike (space) ID number (space) description’.

Terms and conditions

Terms and conditions for the city bicycle rental:

  1. The cyclist must observe the rules of the Danish Road Traffic Act at all times.
  2. It is the responsibility of the cyclist to provide bicycle lamps.
  3. Before use, it is the responsibility of the cyclist to check that the bicycle does not have any defects that compromise safety.
  4. It is recommended that the cyclist wear a bike helmet.
  5. The bicycle must only be locked with the wire lock provided.
  6. Should the bicycle be lost or stolen during the rental period, the renter is liable to pay an excess of DKK 500.
  7. The rental is personal, and the bicycle must not be handed over to other persons during the rental period.
  8. The bicycle must not carry more than one person at any time.
  9. Children under the age of 12 must not use the bicycle.
  10. The maximum load of the bicycle is 120 kg.
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