If you discover a faulty bicycle, please send a SMS to 1944 with the following form: ‘BIKE (space) ID no. (space) description of the defect and where the bicycle is located.
You find the bicycle’s ID no. at the rear mudguard.
If you have questions or problems regarding the bicycles, you are welcome to contact us at our service line +45 60 39 60 60, open every weekday from 07:00 am to 08:00 am.
Outside opening hours leave a message on the answering service, stating your phone number and email, and we will contact you the next weekday.