It is our wish that our city bicycles as well as our commuter bicycles at all times run without problems.

Should you, however, still experience faults or defects, we kindly ask you to contact us. You may help us maintain the best bicycle system in Denmark.

If you discover a defect bicycle, please send us a SMS to 1944 or to +45 3137 8444 (if you are a tourist) saying ‘BIKE’, followed by a short description of the defect, as well as where the bicycle is located and the bicycle’s number (you find it on the bicycle’s rear mudguard)

If you have questions or problems regarding the bicycles, you are welcome to contact us at our service line +45 60 39 60 60, open every weekday from 07:00 am to 08:00 am. Outside our opening hours you may leave a message, and if you state your phone number or email, we will contact you the following day.

We may also be reached via our service email:


Cibi is run by AFA JCDecaux. Read more about AFA JCDecaux on our website

Have a safe and pleasant ride

Kind regards
AFA JCDecaux
Sønder Allé 12
DK – 8000 Aarhus C
CVR: 12843488

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If you need an answer - we are ready! Send us a message and we will get back to you as soon as possible. If things needs to go even faster, call +45 36 34 24 00.

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